Terms of service
Latest update on the 17th of August 2021
Trading conditions for Fra Fejø ApS
Fra Fejø ApS
Knuthenlundvej 7
DK-4952 Stokkemarke
TEL: +45 6130 8040
CVR: 38490486
Payment
Fra Fejø ApS accepts online payment with: Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron.
Payment will first be deducted from your account, when the physical item is send, or the virtual product is established unless something else has been agreed or appears from your order.
All amounts on the homepage are including Danish VAT.
The homepage uses the following currencies for price fixing:
Denmark - Kroner (DKK)
Fra Fejø ApS uses a safe payment server, which encrypts all information with SSL protocol which means that your data are safe and cannot be read by other foreigners.
Fra Fejø ApS's own homepage does also use encryption with SSL protocol.
Delivery
The time of delivery for your order is 1-3 workdays.
Delivering area: We do only deliver goods within the borders of Denmark..
Fra Fejø ApS sends goods with the following: GLS - Pakkeshop
The freight is calculated on the basis of weight.
The packet is send directly to your home.
Canceling the order
There is 14 days of full right to cancel the order of goods bought on the homepage unless something else has been agreed or appears from your order.
The 14 day period begins on the day of delivery.
You pay potential return costs.
If you want to regret the order you have to inform us about this no later than 14 days after delivery, and this should be in our hands no later than 14 days after we have been informed of your use of the right to cancel the order of goods.
You must inform us about use of the right to cancel the order of goods in a mail mail@frafejoe.dk
The stand of the goods at returnings
You pay for the deterioration of the value of the item, which is due to other handling, besides the necessary work to determine the kind of the item, its characteristics and function. This means that you have to test the item in the same way as when you are buying in a real shop.
If the item is tested more than described above, it is considered used and of deteriorated value. This means that you, when regretting the purchase, will get less or nothing of the purchause amount in return. Fra Fejø ApS estimates the state of the item.
Right of complaints
We give 2 years right of complaints on products according to the Danish law Købeloven. The rigt of complaints is valid for all faults in software, materials and fabrication.
Complaints concerning faults and defects have to be send to Fra Fejø ApS in due time after the receipt of the item.
Here we consider max. two months as due time, unless something else is agreed.
We refund due freight costs.
The complaints are withdrawn at wrong or unusual operation of the product.
Fra Fejø ApS covers the return costs to a reasonable extent.
When returning the item please contact the firm:
Fra Fejø ApS
Knuthenlundvej 7
DK-4952 Stokkemarke
TEL: +45 6130 8040
Complaints are not received if these are send cash on delivery.
Customer & Privatlife politics
We do not sell personal information and do not pass on your personal information to other people, this information is only registered in our customer files. You can always get this information deleted.
To make an agreement with Fra Fejø ApS, we need the following information:
. Name
. Address
. Telephone number
. E-mail address
We registrate your personal information with the purpose of delivering the item to you.
The personal information is registered at Fra Fejø ApS and kept for up to five years, whereafter the information is deleted.
When personal information is collected via our homepage, we guarantee that it always takes place when you give your explicit concent, so that you are informed precisely about the information we collect and the reason why.
The manager and the employees from Fra Fejø ApS have access to the information, which is registered about you.
The data responsible employee in Fra Fejø ApS is: Thomas H
We do not save and transmit the customer information encrypted.
As registrated at Fra Fejø ApS you are always entitled to object against the registration. You are also entitled to right of insight in which information we have registrated about you. You have these rights according to the Danish law Persondataloven and you can contact us in connection with this right on mail@frafejoe.dk.
Cookies
On https://frafejoe.dk/ we use cookies with the purpose of optimizing the homepage and its functionality and thus making your visit as easy as possible for you.
You can at any time delete cookies from your computer, see the instruction on Webshop Cookies og Privatlivspolitik.
Log-statistics
We use a log-statistik on https://frafejoe.dk/, which means, that a statistics-system collects information, which then gives a statistic picture of the number of visitors on our homepage, where these visitors come from and where on the website the visitors leave the homepage etc.
The Log-statistics are only used with the purpose of optimizing Fra Fejø ApS's homepage.
Consumer protection
Read more about your protection as consumer when buying a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Possibilities of complaints
When complaining you must state our e-mail address: mail@frafejoe.dk and the homepage on which you have bought the item.
A complaint about an item or service can be handed in at Center for Klageløsning, Nævnenes Hus, Toldboden 2, DK-8800 Viborg.
You can complain to Center for Klageløsning via Klageportalen for Nævnenes Hus (Link).
For EU-citizens outside the EU complaints have to be send via the online complaint platform of the EU-Commission.
ec.europa.eu